FAQ

How do I can change or cancel my order?

At PDM We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Return Policy

What payment methods do you accept?

How Can I track my package?

In your shipping confirmation email, youll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves our warehouse. From there, please plan an additional 3-10 business days before delivery, according to your shipping plan.

My order was confirmed, but I just got an email stating that I received a refund. What does that mean?

Most probably the item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)

What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number prior to completing your purchase.

Never received a confirmation email, but I placed an order

If you do not receive an email from PDM Jeans within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our team for further assistance.

Do you have a PDM Jeans guide size?

Yes, girl! To accommodate our clients around the globe, we provide a detailed Size Guide for you to reference. You can access it HERE

My fab item it is out of stock, what should I do?

AWESOME NEWS! We get new items weekly, and often restock our most popular items.

I have forgotten my password, what should I do?

Stay calm, we are here to help you! Simply click the Forgot Your Password? link next to the login button and follow the instructions provided. Please do not hesitate to contact our Team if you continue to experience any problems logging in.

Is my privay and personal information secure on the PDM Jeans website?

Shopping on our website is always safe and secure! Please visit our Privacy Policy for more information by clicking HERE

What is your return policy?

Si deseas hacer el cambio de alguno de nuestros productos, debes tener en cuenta que:
* Las prendas en promoción o con descuentos NO tienen cambio.
* Los cambios de las prendas siempre se realizarán por el valor que el cliente pagó.
* Las prendas adquiridas de la sección de SALE presentan alguna de las siguientes condiciones: reparadas, re-manufacturadas y descontinuadas, por lo tanto la garantía legal no será exigible.
* Es importante que el producto no debe estar modificado o alterado de su estado original y la prenda debe estar en buen estado y limpia y con sus etiquetas y empaques originales.
* Los productos no pueden estar usados para poder hacer efectivo el cambio.
*De acuerdo a la guía de tallas, escoges la tuya y debes estar 100% SEGURA de las tallas que vas a pedir.


Junto con nuestros asesores lograras encontrar tu talla ideal.
*Para cambios por talla el cliente asume el costo de los envíos.
*Si es por error de la empresa (Talla que no era, Referencia errada) PDM jeans asume los costos de envío.
*Si es cambio por GARANTÍA y/o CALIDAD nosotros asumimos los costos de envío.

There is something defective/missing or not wha I ordered. What do I do?

We know how frustrating this can be and we always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective/missing/ or not part of your order, please contact our Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your best PDM look.

Política de envío

PDM jeans realiza despachos a gran parte del territorio Colombiano a través de TCC, que garantiza la seguridad y cobertura, para que tu compra llegue a la dirección que desees.
El tiempo de entrega de los productos es aproximadamente 4 días hábiles para las ciudades de Bogotá y Medellín, 5 días hábiles para ciudades principales y hasta 12 días hábiles para otros destinos.

Tiempos de entrega

At PDM We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Return Policy

Costos de envío

El envío de los pedidos es gratuito a todo el país por compras iguales o superiores a $200.000 para compras inferiores a éste valor, el costo del envío será determinado en cada caso particular dependiendo del destino, peso y volumen del paquete.
Este valor se calculará en el proceso de la compra y te será informado en el momento de la liquidación de la orden, antes de que realices el pago.

  • Register

New Account Register

Already have an account?
Log in instead Or Reset password