We package and ship your order as soon as possible. Orders are subject to verification and approval before shipping. To ensure that your package is properly delivered and you receive shipment within the time frame we advertise, please make sure your address is fully entered and correct. Make sure to use correct abbreviations and have spaces inserted properly, we do not take responsibility for the incorrect information. If inaccurate or incomplete information was provided, this may cause a delay in processing and shipping your order. Please note: any orders placed over the weekend and select holidays (both in Colombia and the United States) are processed on the next business day, as we do not ship on Saturdays, Sundays or holidays. Also, if an item(s) is out of stock, this may cause a delay in processing and shipping your order. Rest assured that you will be notified via email about any changes associated to your order. Shipping fees are non-refundable. If you refuse any shipments from pdmjeans.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. If your tracking information states that your package was delivered and you have not received it. You must contact the delivery carrier (DHL) and address the issue directly with them. PDM Jeans does not hold or accept responsibility for packages that have been stated as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Just a reminder that you will receive your order 2-8 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.fter your payment is authorized and verified, it can still take 24-48 hours to process your order. This is just an estimate, and does not include weekends or holidays. When your order has been shipped, you will receive an email with tracking information. Reserved Rights Regarding ReturnsPDM Jeans reserves the right to solely define and limit, refuse, and/or cancel orders from customers or entity at any time due to: *An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,*An irregular or excessive returns history indicative of "wardrobing"; *Potential fraudulent or criminal activity.
At PDM We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our Return Policy
PDM Jeans accept PayPal, which accepts all major payment options: Visa, MasterCard, Discover and American Express credit cards.
In your shipping confirmation email, youll get a link to the tracking history. In some cases, the tracking information will only be provided up until the package leaves our warehouse. From there, please plan an additional 3-10 business days before delivery, according to your shipping plan.
Most probably the item(s) you ordered was so popular that between the time you placed the order and when we processed it, the item sold out. The good news is, that we will refund you immediately for the cost of the item. (Minus any applicable promotion codes used on the order)
If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number prior to completing your purchase.
If you do not receive an email from PDM Jeans within a few hours of placing your order please check your Spam folder, alternatively the email address on file might be spelled incorrectly. If you still need assistance, please contact our team for further assistance.
Yes, girl! To accommodate our clients around the globe, we provide a detailed Size Guide for you to reference. You can access it HERE
AWESOME NEWS! We get new items weekly, and often restock our most popular items.
Stay calm, we are here to help you! Simply click the Forgot Your Password? link next to the login button and follow the instructions provided. Please do not hesitate to contact our Team if you continue to experience any problems logging in.
PDM Jeans wants you to be satisfied with your purchases from this Website. Eligible items may be returned to PDM Jeans in accordance with any Return Policy posted on this Website. If you purchased a PDM Jeans clothing item from other retailers, including department stores or online stores, please refer to that reseller is own policies, which would control refund or return of your purchase from that reseller.While we take pride in every PDM product, if you are not satisfied with your purchase we will assist you with a prompt return. We only accept unwashed, unworn or defective full-priced merchandise for up to thirty (30) days after purchase date. Original receipt and tags must be attached. IF CLOTHING IS RETURNED WITH SIGNS OF USE (I.E., STAINS, ODORS, FADING, OR ANY DAMAGE), THEN PDM MAY NOT ACCEPT IT FOR REFUND OR AS A RETURN.You may start the refund/return process by emailing email@example.com with your name, email, Order ID and the item you wish to exchange/return. There will be no refunds or returns after the initial thirty (30) day period has expired.Request for Refund: If you request a refund, then the refund will be provided to the method of original payment only. Refunds do not include any original shipping costs that may have been covered by PDM (i.e., with a Free Shipping promotion).
We know how frustrating this can be and we always want to make sure every order is perfect! Once you receive your order, please thoroughly check the delivered items immediately. If you believe an item is defective/missing/ or not part of your order, please contact our Team within two days of receipt and let us know. We will work with you to correct the order as quickly as possible so that you can show off your best PDM look.
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